Refund & Returns Policy

At capsule1, your satisfaction is our top priority. We are committed to providing you with the best possible service, and our refund and return policy is designed to ensure a smooth experience.

Order Confirmation

Once you place an order with Capsule1, you will receive a confirmation email. Within 24 hours, we will update you regarding your order status. If there are any issues, such as payment problems or stock unavailability, we will notify you promptly via email.

Shipping Confirmation

Once your order is processed, it is usually dispatched the same day. You will receive a shipping confirmation email with a tracking number, providing details on estimated delivery times.

We offer delivery to both home and workplace addresses, ensuring flexibility. Our recommended shipping method is registered airmail ($12), which adds security and requires a signature upon delivery. If you're unavailable at the time of delivery, a notice will be left with instructions on retrieving your package from the local post office. The post office will hold your package for 4 weeks before returning it to us.

PO Boxes & APO Addresses

We can ship to PO Boxes and APO addresses, provided your selected shipping method supports these locations. Ensure your Primary Shipping Address is set correctly in your Capsule1 account.

Customs & Import Regulations

Since we operate offshore in India, your order is classified as an import by your local Customs. During processing, there may be a delay of a few days to up to 3 weeks in extreme cases. We advise ordering in advance to avoid delays.

Delivery Times

We ship most orders within 24-48 hours, but final delivery depends on postal and courier services. If your order is held by Customs for import duties, expect an additional delay of 3-21 days. If your package hasn’t arrived within the estimated timeframe, please wait an extra 7 days before contacting us for assistance.

Lost Orders & Re-Shipments

We understand that sometimes orders may get lost in transit. In such cases, we offer a reshipment or full refund if reported within 8 weeks from the shipping date.

To Qualify for a Replacement Order:

• An additional 7 days must have passed beyond the expected delivery timeframe.
• The shipping address provided must be accurate.

If an incorrect address was supplied, a replacement order will be charged. If the original package is returned to us, we will contact you regarding a refund (minus return shipping costs).

Returns & Refunds

If your order is damaged or not received, we will resend the package or issue a full refund upon request. Please allow 30 days from the dispatch date to see if the order arrives. If it has not arrived and there is no tracking update, you can submit a support ticket to request a refund or replacement.

Refund Eligibility:

We offer refunds for products that meet the following conditions:

• The product is unused and unopened.
• The product has an expiry date of more than 3 months.

For any inquiries, our support team is available to assist you promptly. At Capsule1, we value your trust and are committed to ensuring your satisfaction.

Thank you for choosing Capsule1!