Cancellation Policy

At capsule1, we are dedicated to providing affordable pharmaceutical solutions while ensuring complete customer satisfaction. Every order is processed with care, and we strive to meet our delivery commitments promptly. Your trust is important to us, and we use your information solely for order fulfillment.

However, we understand that unforeseen circumstances may arise, leading to order cancellations. Our flexible cancellation policy is designed to accommodate various situations, ensuring a smooth experience for our customers.

Situations Covered Under Our Cancellation Policy

Product Availability Limitations

If the quantity of medication requested is unavailable or if a specific product is temporarily out of stock, an order may be canceled. While we make every effort to fulfill all orders, stock limitations may sometimes occur.

Disputes & Concerns

If you encounter any issues with your order, our customer care team is available to assist you. We encourage you to reach out so we can work together to resolve any concerns.

Out-of-Stock Items

In cases where a product is no longer available, we will initiate the cancellation process. We always strive to offer alternatives, but if a suitable option is not found, the order will be canceled.

Unpaid Orders

Orders that have not been paid for cannot be processed. To confirm and proceed with your purchase, payment must be completed.

Customer-Initiated Cancellations

We allow customers to cancel orders if there is a valid reason. Open communication is key, and we encourage customers to inform us promptly if they wish to cancel an order.

Payment Not Received

Your online security is a top priority at capsule1. We use the highest level of certifications, including Alpha SSL and Sucuri Security, to protect your personal information. You can shop with confidence, knowing that your data is safe with us.If payment is not received, the order will be considered canceled. Successful payment is required to proceed with processing.

Refund Policy

For customers who have made payments via credit card, check, or money order, a refund will be issued if the payment has not yet been processed successfully. We aim to ensure a smooth refund experience.

Your Satisfaction is Our Priority

At Capsule1, we prioritize your satisfaction. If you are not completely happy with your purchase, please contact our customer care team. We are committed to resolving any concerns, and if necessary, we will provide a replacement or full refund to ensure your peace of mind.

For any further questions or assistance, don’t hesitate to contact our customer support team. Thank you for choosing Capsule1 as your trusted pharmaceutical provider!