Our Guarantee at Capsule1

At capsule1, we are committed to providing you with the highest quality service and products. Our guarantee ensures a worry-free shopping experience with us.

100% Satisfaction Guaranteed

Your satisfaction is our top priority. If your order is damaged in transit, delayed, or only partially received, we will take immediate action to resolve the issue. Depending on your preference, we will either reship your order or provide a full refund—that’s our guarantee to you.

Partial Order Guarantee

If you receive only part of your order, rest assured that your credit card will only be charged for the items received. Any amount charged for undelivered items will be refunded promptly.

Delivery Timeframe

Our standard shipping typically takes 20 to 30 days to arrive at your location. Please keep this estimated timeframe in mind when expecting your order.

Shipping-Related Issues

If your package does not arrive or if you receive a notification indicating that it is on hold, delayed, or returned to the sender, please contact us immediately. We will work swiftly to resolve the issue and ensure that you receive your order as soon as possible.

How to Reach Us

If you have any questions or concerns regarding your order, our dedicated customer support team is here to assist you. You can contact us.

Your satisfaction and convenience are our top priorities.

Thank you for choosing Capsule1! Our guarantee reflects our unwavering commitment to providing you with exceptional service and support throughout your experience with us.